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    Family refused Cuba vacation refund after unexpected pregnancy
    Sunwing refuses cancellation request
    A family fearing the Zika virus will affect their unborn child can’t get
    a refund on a flight to Cuba. Kamil Karamali has details.
    Jackie Dunham, CTVNews.ca
    @JaclynLDunham
    Published Wednesday, May 10, 2017 10:03AM EDT

    What began as a dream vacation for one Calgary family quickly turned
    into a nightmare, and a costly one at that, after they tried to cancel
    their Sunwing package at the last minute.
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    The Aburto family were looking forward to their upcoming trip to Cuba
    after booking a trip package through Sunwing in March. It had been three
    years since the family of four were able to travel together and they
    were excited.
    As the day of their departure approached, the Aburtos received some
    unexpected news – Leslie Aburto was pregnant, which meant that all of
    their plans were suddenly up in the air.
    The reason?
    Canada’s Public Health Agency recommends pregnant women avoid travelling
    to Cuba because of the spread of the mosquito-borne Zika virus that can,
    if a pregnant woman is infected, cause serious birth defects in the fetus.
    Leslie’s husband, Wilfredo, told CTV Calgary they weren’t willing to
    risk the health of their future child by keeping their plans to travel
    to Cuba.
    “It’s something that I don’t know if any parent would take that chance,”
    Wilfredo said on Tuesday.
    The threat of a birth defect is a particularly sensitive topic for the
    Aburto family who know firsthand what it’s like to raise a child with
    special needs – their 17-month-old son was born with Down syndrome.
    When the couple attempted to re-book their vacation with Sunwing, they
    were told they wouldn’t be allowed to make any changes to their 100 per
    cent non-refundable tickets. Wilfredo said they were told they wouldn’t
    even be able to transfer the tickets to someone else.
    Without the refund, the Aburto family will be out $6,000 for the
    cancelled trip.
    Sunwing told CTV Calgary it offered refunds to travellers during a
    three-month period at the beginning of 2016, as the spread of the Zika
    virus caught the attention of health authorities around the world.
    “Since this date, as the potential effects of the virus are now widely
    known, any cancellations due to the risk of Zika are bound by our normal
    terms and conditions,” Sunwing said.
    Leslie said, although they’re frustrated and disappointed by the travel
    company’s response, they’re still holding out hope that they’ll be able
    to recover the costs of the vacation before the planned departure date
    in a couple of days.
    “It would definitely be a pretty rough blow to us,” Leslie said. “It’s
    been three years, so with another baby on the way, who knows when we’ll
    be able to take another holiday again.”
    With a report from CTV Calgary’s Kamil Karamali

    Source: Family refused Cuba vacation refund after unexpected pregnancy |
    CTV News –
    www.ctvnews.ca/business/family-refused-cuba-vacation-refund-after-unexpected-pregnancy-1.3406761

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